Running the Infrastructure Remote Monitoring Bootstrap provides automated, continuous, 24x7 availability and monitoring of the client's environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our clients have the option of choosing how problems are resolved and who is responsible for solving them. Notification includes an escalation and tracking process as determined by the client. Bootstrap collects and stores up to fifteen months of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime. Bootstrap's global network operation centers (NOCs) are the cornerstone of our service delivery architecture. These state-of-the-art facilities with comprehensive range of remote infrastructure management services give our customers the ability to reduce costs and improve service levels. Additional remote infrastructure management services can easily be added as needs change. Bootstrap's remote infrastructure management solutions are based on a sophisticated architecture that is open and scalable and which enables the integration of vendor or customer-supplied tools eliminating a task that stymies most companies. As a result, we provide clients with a consistent, consolidated management view of their environment. By delivering remote infrastructure management services from our NOC, we have helped many global enterprises cut down their costs of infrastructure management and gain access to expert skills Each NOC supports multiple monitoring consoles that proactively manage remote client environments and over 10,000 applications, databases, or servers, as well as 20,000 SNMP devices. These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even the largest customer. Applying technology to employee productivity challenges can have a profound effect on a company. Bootstrap can help you bring information, processes and the workforce together in a way that dissolves barriers to employee productivity and efficiency.

Remote Infrastructure Management
Bootstrap's remote infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Our remote infrastructure management solution will automatically carry out clients' pre-defined solutions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. Bootstrap's remote infrastructure management solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease time and improve system availability.

Remote Operations
Bootstrap's remote operations service combines our remote infrastructure management capabilities with service level management to deliver the quality service. Our remote operations solution automates the process of IT infrastructure administration, including patch management. Bootstrap can manage maintenance schedules and administrative tasks such as resource assignments and notification options, depending on the level of service desired. Above all, we provide flexibility. We can handle scheduling, notification and administrative tasks or self-manage those tasks via the Web through our secure Customer portal. Self-service scheduling saves time and allows organizations to easily manage notification and escalation schedules via the Web, 24x7. Bootstrap's remote infrastructure management solution enables organizations to add, move, or change IT component without disrupting service to users or requiring resources to work off-shift. Bootstrap's operations experts can analyze performance trends and proactively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping our clients to meet the service demands of their organizations.

Remote Service Desk
Bootstrap's remote service desk solution provides complete 24x7 help desk coverage-from call management to service request tracking to problem ticket management to change request management. Our remote service desk is cost-effective alternative to in-house service desk applications. During implementation, Bootstrap works with clients to complete a series of templates and workflow definitions to establish fully functional trouble ticketing and detailed service reporting enabling IT organizations to validate their service level agreements. A searchable knowledge base expedites problem solving so that client issues are resolved faster and more efficiently. Service tickets are automatically generated for those events that have been pre-defined-up to and including automatic notifications by phone, email, or pager. A web interface also allows Bootstrap and customers to enter and track trouble tickets and service requests from anyplace via the Internet while our service desk solution tracks all incidents until resolved. Bootstrap provides remote service desk solutions through its global NOC center, making it easy to provide round-the-clock service and ensuring that issues are addressed in a timely manner, no matter where they occur.

Customer portal
Every remote infrastructure management solution provided by Bootstrap includes a secure, customer-specific, Web-based management portal. Our remote infrastructure management services give our clients a transparent and clear view of the infrastructure. Clients can see how their infrastructure is performing 24x7 and get historical trend information or the latest performance snapshot at any time. In addition, a built-in scheduling area gives clients an immediate view of notification and escalation schedules for problem resolution. Bootstrap provides 80 different reports ranging from high-level executive summaries to end-user usage reports to technical views for users to see the information relevant to them or their part of the infrastructure. More detailed information about specific events or objects is a simple mouse-click away. Customers have the freedom to choose what information they want, how much information they get, and what that information looks like. Reports can be presented in a graphical format, printed or exported to any other reporting tool you may use including Excel, Access.